FAQs

When will my order be sent?

We aim to post your package by the next working day, but if you get your order in by 11am between Tuesday-Friday we will try our best to post same day! Orders placed Saturday-Monday will most likely be sent next working day. Please note this does not apply to handmade items (please check product's description)

Exceptions to this are our handmade gifts - please check the lead times in the product's descriptions for more details.

UK Saver Delivery (3-5 working days)
UK 1st Class (1-2 working Days)
UK Next Day delivery - available on request
Europe (3-5 working Days)
USA, Australia and Rest of World estimate (5-10 working Days)

These estimates are based on Royal Mail Guidelines and are not guaranteed.

I need my item quickly - will it arrive in time?

Please contact us before you order and we will see what we can do! We may be able to post your gift with a next day delivery service. 

Do you ship worldwide?

Yes! You can enjoy a little bit of Wales wherever you are. You'll find the postage prices for your countries in most of the product descriptions.

We can also deliver gifts to a worldwide address for you, saving you a little money and hassle when buying for friends and family abroad.

Will I have to pay Customs fees?

If ordering from outside the UK, you may have to pay Customs Duty, Excise Duty or Import VAT on top of the advertised purchase price. Unfortunately this is the customer's responsibility as we have no control over the charges and cannot predict them. You can read more about this here.

Can I place my order via phone?

You can leave a voice message on 02920 099324 and we will get back to you if you'd rather place your order over the phone. 

You can also send us an email with your order, delivery address and billing address and we can do it for you (do not include credit card information for security) and send you a secure link to pay online or take payment over the phone

How much is postage?

UK 'saver' postage is free if spending over £50.

Our postage cost is worked out by the weight and size of the goods ordered. This can be reviewed before you complete the transaction during the checkout process. We have several services to choose from.

To keep postage at a minimum and save the environment - we sometimes reuse and recycle packaging. After all, its whats inside that counts!

Do you post to BFPO Addresses?

Yes, simply enter the British Forces Post Office address in the following format:

Address format

For family members start with:

NAME OF DEPENDANT C/O SERVICE NUMBER, RANK and NAME

For non-service personnel start with:

STAFF NUMBER (if available) NAME

Where is my item?

It is rare, but sometimes post will get lost in the mail. If your order has not arrived within 10 working days (UK) or 30 working days (rest of world) from the date of your dispatch email, please email us. We will then resend or refund your goods after opening a lost item claim with the postal service. Please let us know within 6 weeks of placing your order, or we may not be able to help and refund / resend your order.