Refunds & Returns

Do you offer Refunds?

We have a no-quibble returns policy - If you are not 100% satisfied with your purchase you can send it back for an exchange or refund.

Simply email me at becca@welshgiftshop.com and send the goods back within within 30 days of receipt and include your proof of purchase.

We cannot refund:

  • For paypal fees if you ordered incorrectly and wish to cancel right away
  • Postage costs
  • DVDS if wrong region
  • Gift cards / Vouchers
  • Bespoke or handmade to order gifts (unless they are faulty)
  • Perishable items such as food
  • Earrings for hygiene reasons
  • Items that have been worn / used

Please note:

  • Goods have to be in a re-saleable condition. Please ensure the item is unused, unworn, that all labels are still attached and that it is safely packaged in the original packaging.
  • If the returned item/s arrive broken I am afraid we cannot accept responsibility and offer any compensation, so be sure to send your order back to us well packaged.
  • Please also ensure you use the correct return address, we are not liable if the items are sent to the wrong address.
  • It is advised that you obtain proof of postage as we are not responsible for lost returns, please contact the postal company used directly.
  • Any delivery or customs costs cannot be refunded

    My Item arrived damaged, what now?

    Oh no! It is rare, but these things happen. Email us a quick snap to becca@welshgiftshop.com (to save you the effort and trouble posting it back to us) and we will replace / refund it for you right away. Dim problem o gwbl!

    Late Items

    If your order has not arrived, we will open a dispute with Royal Mail. These are opened if 30 working days have passed since your item was dispatched.

    Please let us know if your order hasn't turned up within 4 weeks of placing your order (aside from handmade items with long leadtimes). If you let us know late, we may not be able to make a claim and refund your item. 

    If you have supplied us with the incorrect or incomplete address I am afraid we cannot accept responsibility for a lost item.