We are open! Please allow 1-2 working days for us to process your orders.
Ordering from outside UK? Please read our updated customs information here
Delivery & Postage
How much is postage?
UK postage is free over £50
Our postage cost is very reasonable compared to other sites. You can review the delivery costs for each item in the postage tab in the product description. We also combine postage, so the more you buy, the more you save.
Postage is worked out by the weight and size of the goods ordered. This can be previewed before you complete the transaction during the checkout process. We have several services to choose from.
To keep postage at a minimum and save the environment - we sometimes reuse and recycle packaging. After all, its whats inside that counts!
We always review our postage rates, so If our postage calculator has overcharged you, we will refund the excess. We know that every little helps in this day and age!
When will my order be sent?
We aim to post your package by the next working day, but if you get your order in by 10am we will try our best to post same day!
Exceptions to this are our handmade gifts - please check the lead times in the product's descriptions for more details.
UK Saver Delivery (3-5 working days)
UK 1st Class (1-2 working Days)
Europe (3-5 working Days)
USA, Australia and Rest of World estimate (5-10 working Days)
Do you ship worldwide?
Yes! You can enjoy a little bit of Wales wherever you are. You'll find the postage prices for your country in most of the product descriptions.
We can also deliver gifts to a worldwide address for you, saving you a little money and hassle when buying for friends and family abroad.
Will I have to pay Customs fees?
If ordering from outside the UK, you may have to pay Customs Duty, Excise Duty or Import VAT on top of the advertised purchase price. Unfortunately this is the customer's responsibility as we have no control over the charges and cannot predict them. You can read more about this here.
Do you post to BFPO Addresses?
Yes, simply enter the British Forces Post Office address in the following format:
Full name: Service Number, Rank, Name
Address line 1: Company
Address line 2: leave field blank
County: leave field blank
Postcode: BFPO ### (eg: BFPO 123)
Country: United Kingdom