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Mwynhewch y gorau o Gymru - Enjoy the very best of Wales!

Please use 1st class post & order by 12pm 23rd January for St. Dwynwen's Day

Refunds & Returns

Do you offer Refunds?

I'm sure you will love your items, but if they don't quite fit the bill - rest assured - we have a no-quibble returns policy. If you are not 100% satisfied with your purchase you can send it back for an exchange or refund.

Simply sent the goods back within within 30 days of receipt and include your proof of purchase. Contact me first for the return address.

Goods have to be in a saleable condition. Please ensure the item is unworn, that all labels are still attached and that it is in the original packaging.

Unfortunately any delivery costs cannot be refunded.

My Item arrived damaged, what now?

Oh no! It is rare, but these things happen. Email us a quick snap to becca@welshgiftshop.com (to save you the effort and trouble posting it back to us) and we will replace / refund it for you right away. Dim problem o gwbl!

Late Items

If your order has not arrived, we will open a dispute with Royal Mail. These are opened if 30 working days have passed since your item was dispatched.

Please let us know if your order hasn't turned up within 4 weeks of placing your order (aside from handmade items with long leadtimes). If you let us know late, we may not be able to make a claim and refund your item. 

If you have supplied us with the incorrect or incomplete address I am afraid we cannot accept responsibility for a lost item.